Frequently Asked Questions

What is a pre-authorization? Pre-authorization is a written confirmation from the insurer that outlines the costs and eligibility for reimbursement. This confirmation is provided after you submit your application to MSH and before you receive specific medical treatment.

MSH CHINA partners with UnitedHealthcare to offer our members a more convenient provider network and direct billing services within the United States.

What is the hospital representative service? MSH China offers hospital representative services at international medical centers or VIP departments of well-known public hospitals within the MSH Medical Network.

​What is the Specialist Appointment Service? Drawing on years of expertise and a vast network of direct-billing hospitals, we match you with specialists best suited to your unique health needs and personal preferences.

What is Insurance Direct Billing？Direct billing is an arrangement between a health insurance service provider and a medical facility (hospital, clinic, or other facility) in which an insured’s bill for rendered medical services is sent directly to the provider for processing.