360° CUSTOMER SERVICES
Multi-channel support via email, phone, WeChat, digital platforms, and dedicated representatives for all insurance and healthcare needs.
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Insurance TPA ServicesActuarial
Enrollment
Claim Processing
Direct Billing Network
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Medical AssistanceExpert Appointment
Hospital Representatives
Second Medical Opinion Arrangement
Prioritized Channel for Hospitalization & Surgery
Pharmacy Delivery
Employee Assistance Program (EAP)
Online Health Consultation
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Customer ServicesAccount Manager
24H Service Hotline
Service Chatbot
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Online ServicesWebsite
App
WeChat
CONCIERGE MEDICAL SERVICES
Dedicated case management delivering medical assistance and health management support across every stage of care, for professional, efficient follow-up.
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Health Risk PreventionHealth Risk PreventionVideo Doctor Service
Health Management
Employee Assistance Program
Benefit Enquiry
Claim Guidance
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Medical Treatment CoordinationMedical Treatment CoordinationPhysician Recommendation & Appointment Arrangement
Priority Arrangement of Surgery
Second Medical Opinion
Multidisciplinary Consultation
New and Specialty Drug Search & Procurement
Pre-authorization and GOP Issuance
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Post-Treatment AssistancePost-Treatment AssistancePost-Hospitalization Rehabilitation Arrangement
Home Rehabilitation Guidance
Home Nursing
Pharmacy Delivery
Claim Assistance
ONLINE SERVICE PLATFORM
Dedicated online service platforms for individuals, businesses, insurers, and medical institutions.
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AI Bilingual Support
Our AI assistants and service team provide fast, bilingual online support for all inquiries.
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Dedicated Service Portal
Tailored to each client’s group needs, our service portals offer easy submissions, dashboards, and collaboration tools for any business.
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Member Online Services
MSH Service+ provides members with easy access to insurance and health services, as well as service documents, anytime, anywhere.
INTEGRATED InsurTech SERVICES
AI-driven digital technology for efficient, reliable service, backed by security certifications for safety and quality.
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Applications for ClientsCall Center System
Intelligent Customer Service Interface
HR Service Platform
MSH Service - Insurance Member Service Platform
MSH Health - Health Management Service Platform
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Applications for Insurance CompaniesDigital Sales Platform
Enrollment and Claim Data Integration Platform
Customized Insurance Member Service Platform
Customized Health Management Service Platform
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Applications for Medical ProvidersDirect Billing Claim Data Integration Platform
MSH Cloud – Medical Provider Interaction Platform
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Core Business SystemActuarial Quotation, Insurance Application Management, Medical Underwriting Assistance, Enrollment Processing, Benefit Setup, Claim Processing Assistance, Pre-authorization Management, Medical Provider Management, Customer Service
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InfrastructureInternet Data Center (IDC) highly compliant with security standards
“Two-location-three-center” disaster recovery solution
Comprehensive business continuity plan
Complete information technology security management standards
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Other ApplicationsData Warehouse, BI Reports and Dashboards
Anti-Fraud & Risk Control System
