MULTIPLE SERVICE PLATFORM
Tailored solutions to meet your specific needs
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Insurance TPAInsurance TPAProduct Development & Plan Design
Medical Underwriting Coordination
Enrollment
Claim Processing
Direct Billing Network
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Customer ServicesCustomer ServicesAccount Manager
24H Service Hotline
Service Chatbot
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Medical AssistanceMedical AssistanceExpert Appointment
Hospital Representatives
Second Medical Opinion Arrangement
Prioritized Channel for Hospitalization & Surgery
Pharmacy Delivery
Employee Assistance Program (EAP)
Online Health Consultation
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Online ServicesOnline ServicesWebsite
App
WeChat
ONLINE SERVICES
Wherever You Are, We're Here: Online Services at Your Fingertips
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Bilingual SMART Service
24/7 Unlimited Consultation and Live Chat with representatives (working hours)
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Extensive Online Features
Online Appointment, Online Pre-authorization, Online Claim Submission, Hospital search, Outstanding balance Check, Service Manual and Forms, etc.
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Multi-Platform Accessibility
Our member services are accessible across various platforms, including our mobile app, WeChat, and the member service website.
MEDICAL ASSISTANCE SERVICES
Integrate resources and help you get the most suitable medical support
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Expert RecommendationMatching the most suitable doctor based on the patients conditions
24h customer service
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Second Medical OpinionGlobal network resources at your fingertips
More medical options
Minimum misdiagnosis rate
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Prioritized
ChannelMedical resources priority
Flexible and compact surgical arrangements
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Pharmacy DeliveryMedicine delivery to the door in 72 hours
Global imported drugs buying
Regular reminder
Annual review qualification
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Employee Assistance Program (EAP)24/7 hotline for psychological counseling reservations
Specialty pairing with expert consultants
Completely confidential and voluntary
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Online Health ConsultationEnglish & Chinese language support
General practitioners provide help and support
Unlimited consultations
MEDICAL NETWORK
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Asia
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North America
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Europe & CIS
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Africa
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Middle East
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3,496Providers
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2,378Doctors
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- 6,500Providers
- 1,200,000Doctors
- 1,700Convenient Clinics
- 67,000Pharmacies
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- 32,924Providers
- 21,800Pharmacies
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- 2,131Providers
- 1,335Pharmacies
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- 3,895Providers
- 3,879Pharmacies
