Visit MSH's other regional websites
Europe
MENA
Americas
Asia
Diot-Siaci Group

Our Services

  • Insurance TPA Services

    Actuarial 

    Enrollment 

    Claim Processing 

    Direct Billing Network

  • Medical Assistance

    Expert Appointment

    Hospital Representatives

    Second Medical Opinion Arrangement

    Prioritized Channel for Hospitalization & Surgery

    Pharmacy Delivery

    Employee Assistance Program (EAP)

    Online Health Consultation

  • Customer Services

    Account Manager 

    24H Service Hotline 

    Service Chatbot

  • Online Services

    Website

    App

    WeChat

  • Health Risk Prevention
    Health Risk Prevention

    Video Doctor Service

    Health Management 

    Employee Assistance Program

    Benefit Enquiry 

    Claim Guidance

  • Medical Treatment Coordination
    Medical Treatment Coordination

    Physician Recommendation & Appointment Arrangement 

    Priority Arrangement of Surgery 

    Second Medical Opinion 

    Multidisciplinary Consultation 

    New and Specialty Drug Search & Procurement 

    Pre-authorization and GOP Issuance

  • Post-Treatment Assistance
    Post-Treatment Assistance

    Post-Hospitalization Rehabilitation Arrangement 

    Home Rehabilitation Guidance 

    Home Nursing 

    Pharmacy Delivery 

    Claim Assistance

  • AI Bilingual Support

    Our AI assistants and service team provide fast, bilingual online support for all inquiries.

  • Dedicated Service Portal

    Tailored to each client’s group needs, our service portals offer easy submissions, dashboards, and collaboration tools for any business.

  • Member Online Services

    MSH Service+ provides members with easy access to insurance and health services, as well as service documents, anytime, anywhere.

  • Applications for Clients

    Call Center System 

    Intelligent Customer Service Interface 

    HR Service Platform 

    MSH Service - Insurance Member Service Platform 

    MSH Health - Health Management Service Platform

  • Applications for Insurance Companies

    Digital Sales Platform 

    Enrollment and Claim Data Integration Platform 

    Customized Insurance Member Service Platform 

    Customized Health Management Service Platform

  • Applications for Medical Providers

    Direct Billing Claim Data Integration Platform

    MSH Cloud – Medical Provider Interaction Platform

  • Core Business System

    Actuarial Quotation, Insurance Application Management, Medical Underwriting Assistance, Enrollment Processing, Benefit Setup, Claim Processing Assistance, Pre-authorization Management, Medical Provider Management, Customer Service

  • Infrastructure

    Internet Data Center (IDC) highly compliant with security standards

    “Two-location-three-center” disaster recovery solution

    Comprehensive business continuity plan

    Complete information technology security management standards

  • Other Applications

    Data Warehouse, BI Reports and Dashboards

    Anti-Fraud & Risk Control System

Join the Mackina Direct network

Please fill out the form below and our Network Department will contact you within one week of receiving complete information.

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