MSH CHINA Officially Releases Its First Sustainability Report

MSH CHINA has officially released its inaugural Annual Sustainability Report (ESG Report), offering a comprehensive account of the company's achievements and future plans across three key areas: environmental protection, social responsibility, and corporate governance.

Themed "Wholehearted Service, Pioneering a Sustainable Future," the report systematically discloses MSH's actions, commitments, and progress along six strategic dimensions: Governance Excellence, Client Partnership, Employee Growth, Partner Success, Green Innovation, and Social Responsibility.

Corporate Governance — MSH has continuously strengthened its compliance management and information security framework, becoming the first company in China's premium health insurance sector to simultaneously hold four certifications: ISO 27701 Privacy Information Management, ISO 9001 Quality Management, ISO/IEC 27001 Information Security Management, and China's Multi-Level Protection Scheme (MLPS) Level 3. Targeting industry benchmark status, MSH is committed to safeguarding client data security and personal privacy.

Client Services — The company has accelerated its digital and intelligent transformation, building a technology-driven service ecosystem that spans underwriting, claims, and health management. From AI-assisted claims processing to online medical consultations, from dedicated account managers to 24/7 response mechanisms, MSH is committed to ensuring every client receives timely, professional, and empathetic support when they need it most. Client satisfaction is embedded as a core performance indicator, with ongoing efforts to enhance the service experience through technology — making health protection truly accessible.

Employee Development — MSH is dedicated to creating equal opportunities for growth for every employee — regardless of gender, background, or seniority. Everyone has the opportunity to be seen, supported, and developed. From structured training programs and clear promotion pathways, to flexible wellness initiatives and an inclusive team culture, the company continuously builds a diverse, supportive, and growth-oriented workplace.

Partner Enablement — MSH continues to deepen collaboration with insurance companies, healthcare institutions, and intermediaries. Through an open, sharing-oriented platform approach, MSH extends its product design capabilities, technology resources, and operational expertise to its partners. The company has built a collaborative ecosystem encompassing direct billing networks, data integration, and shared risk management tools — helping all parties improve service efficiency and client experience.

Green Operations — MSH has embedded environmental responsibility into every aspect of its daily operations. The company has advanced paperless office practices, optimized online business processes to significantly reduce paper usage, promoted green commuting among staff, and implemented energy management across its offices — taking concrete steps to support China's "Dual Carbon" goals and foster harmony between people, business, and nature.

Social Responsibility — Since 2015, MSH has championed care for elderly individuals with dementia, co-founding "Memory Cafés" that restore dignity and purpose in everyday life. The company has made sustained donations to "Baobei Foundation" in support of orphaned children with medical needs, and organized employees to travel to remote areas of Yunnan Province, where they established "Orange Love Reading Corners" for children in need — providing many with their very first desk of their own. MSH also actively promotes women's health awareness, partnering with women's health alliances to host regular medical seminars that bring professional healthcare knowledge to the wider public.

"The essence of sustainable development is enabling companies and individuals 

to build more enduring value alignment and shared interests beyond the logic of commerce."

— Celine Zhang, CEO, MSH CHINA

Sustainable development should not be a passive act of compliance — it is a proactive choice to build more lasting value resonance with stakeholders. MSH takes this report as a new starting point, committed to deepening its ESG practices and keeping a long-term perspective in every business decision.

Both the Chinese and English versions of this report are available for viewing and download on the company's official website at www.mshasia.com.

For further information, please contact marketingdept@mshasia.com.

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