In recent days, the couple's emotions have been on a rollercoaster, with the joy of their third child's birth quickly overshadowed by a relentless illness and the COVID-19 virus, which has separated them into three places with endless longing.
Premature Birth Encounters Severe Illness, Substantial Medical Costs Ensured
Her baby was born prematurely at just 33 weeks and 6 days, with symptoms of swelling in both lower limbs. Through MSH's arrangement, the baby was urgently transferred from the private obstetrics and gynecology hospital where it was born to a renowned public hospital's neonatal surgery department for treatment. An ultrasound indicated that the baby's kidneys and bladder were enlarged, with a 6-centimeter mass occupying the presacral, pelvic, and right buttock areas, with a preliminary diagnosis of infantile fibrosarcoma.
Fortunately, her company had provided her with a group high-end medical insurance policy, and as the service provider, MSH arranged for the baby to undergo a tumor genomic test. The report indicated a mutation in the NTRK3 gene, confirming a congenital disease. *After confirmation, it met the conditions for newborn coverage, and the baby could be insured as an additional insured person under the mother's policy from the day of birth, with medical expenses fully covered by the group high-end medical insurance plan.
Lifesaving Medicine Restricted, Global Network Searches for Solutions
Given the baby's malignant tumor and multiple complications, the doctor proposed a targeted treatment plan with Larotrectinib. Since Larotrectinib has not yet been approved for marketing in the country, MSH immediately searched its vast global medical network for an executable plan and ultimately determined that the best solution for the moment was to have the baby treated in Hong Kong or France (the mother's nationality country). The *high-end medical insurance coverage provided by the company for her and the baby is international coverage, and the costs of treatment in Hong Kong or returning to France are also covered. MSH urgently confirmed the availability of the drug with the Hainan Boao network hospital and in Hong Kong, and consulted the embassy in advance to confirm whether the baby could use the universal medical insurance if treated in France.
Difficulties in Transportation Amidst Setbacks, MSH Service Team Escorts
However, fate is unpredictable. As the *transportation plan was being arranged, the baby urgently underwent an ileostomy due to NEC (neonatal necrotizing enterocolitis) at the hospital, and the baby's postoperative fever completely shelved the original transportation plan.
If the baby could not use the targeted medicine for a long time, the tumor would gradually increase, affecting the success rate of future treatment and recovery. Time could not be delayed for a moment. After multiple calls between MSH and HR, the consulate, a video consultation with a Hong Kong doctor was arranged for the client, and the targeted medicine was purchased through a Hong Kong medical group for treatment.
At the same time, the original transportation plan was also being prepared in an orderly manner, ready to be launched as soon as the baby's condition improved.
Due to the repeated outbreaks of the epidemic, the final execution of the transportation also encountered twists and turns. The sleeper train was temporarily suspended due to the typhoon, and the Civil Aviation Administration's approval of the charter flight route was delayed... After multiple factors overlapped, the final transportation route for the baby was "Shanghai-Shenzhen-Hong Kong":
Before this, MSH had also done a lot of preparatory work, such as submitting the formal document of the Hong Kong hospital's agreement to accept the child in advance for preliminary review by the Hong Kong Immigration Bureau, so after confirming the transportation arrangement, the final approval opinion of the Hong Kong Immigration Bureau was obtained in time. At the same time, MSH also prepared the baby's negative nucleic acid test report within 3 days and a non-infectious disease doctor's certificate, which was submitted to the Civil Aviation Administration.
Because the baby's mother was not well and needed to take care of the 2-year-old and 5-year-old children at home, the baby's father went to Hong Kong for accompanying care. MSH had previously understood Hong Kong's isolation policy, which requires a 14-day isolation for those who have not been vaccinated, and only 7 days for those who have been vaccinated. Therefore, before the transportation, MSH had arranged for the baby's father to go to Hong Kong alone for isolation in advance to reduce the time of separation between father and son.
The baby's father was isolated in a hotel next to the hospital every day, looking forward to but only able to miss from afar. When the isolation period was over, the baby's father was overwhelmed with emotion when he took the baby from the staff, repeatedly saying, "Nothing is more important than being healthy and together as a family."
Many times, what is in front of us is not a series of digital and process-oriented cases, but real, vibrant lives that are wandering and struggling. When facing various irresistible factors and frequent accidents, MSH, in addition to team cooperation and mobilizing all resources, also needs more patience, attention, and love, calmly and warmly solving each problem one by one, and making the most suitable arrangements for the clients.
