Delivery room in a famous public hospital in Shanghai, February 18,
2020--a loud cry sounded all of a sudden. This cry announced the arrival of a
newborn, which had been nothing but ordinariness. However, it dispelled fatigue
and worry which had lasted for days amid the sweeping pandemic like warmth in
spring chill.
However, who would have thought that the baby’s mother and her
families still despaired of getting medical advice more than ten days ago.
1
In earlier February, there was a chilly spring.
If the pandemic did not abruptly break out and recklessly sweep the
world, the mother who was a foreigner would have looked forward to the birth of
the baby at the earliest.
Both the mother and her husband were foreign teachers from Shanghai Xiehe
Education Group, Wenzhou Campus. As the expected date of confinement was
impending, the family that had anticipated the arrival of the newborn with
delight were caught in depression.
The couple planned to head for Shanghai from Wenzhou before taking a
flight back home and delivering the baby there. However, they were rejected by
airlines out of safety for the baby was considered at term. They had no choice
but stayed in the Shanghai Pudong International Airport.
Any tiny event in history can bring tremendous amount of change to
individuals.
The couple were in a dilemma.
They thought of returning to their residence in Wenzhou. But on one
hand, China’s bullet trains were decommissioned; on the other hand, the
anti-pandemic situation in Wenzhou was unpredictable. While, about staying in
Shanghai, they had no idea of which hospital can accommodate them and whether
the hospital was safe. What’s worse, due to the language barrier, they found it
hard to follow pandemic and assistance information that came from China’s
official sources in time and they were reduced into a panic-stricken mess thereupon.
Under such critical circumstances, luckily, HR and relevant leaders
from the Shanghai Xiehe Education Group coordinated various resources and
channels and resorted to its long-term partner MSH--a high-end health insurance
service provider immediately after being informed of situation.
2
MSH Account Manager determined to take actions instantly after
receiving the call for help dated February 2 even though she did not return to
work at the moment. Despite the quarantine, we have kept standing by and caring
our customers as promised, which has been an unwritten principle upheld by MSH
employees at all levels.
So, she contacted the foreign couple that stayed in the airport in
no time to follow their latest situation and reassure them. Under the help of
fellow workers from the medical department, Xin reached out to many private
medical institutions and hospitals specialized in obstetrics in the MSH medical
network and inquired about their clinical reception in aid of the couple to
screen the best fit hospital for delivery.
Besides, she took the initiative to contact the couple, talk to and
care them like one of their old friends every day. Furthermore, she invited
professionals from the medical department to keep rendering medical
interpretation and communication service to them while staying in tight
communication with HR from the Shanghai Xiehe Education Group to report
progress to and discuss on what to do next with each other in due time.
In that case, the couple were no longer “isolated on an island”.
Instead, they turned into to-be parents who were loved and blessed. They got
rid of panic and ultimately gave birth to a healthy baby boy in a distinguished
public hospital under coordinated effort of MSH.
The story was ended in a heartwarming way in spite of a horrible
start.
3
Holding the baby, the new mom notified MSH of the good news via
WeChat in a friendly tone: “We made it! I'd like to thank all of you for your
company all the way. It seems that we had known each other for a long time
though we never met before.” The new mom intended to save the WeChat message to
tell her baby born in such exceptional circumstances in the future:
“Dear
baby，
you
had been loved by some strangers before you were born.”
A dozen days may be a short period, during which, we witnessed four
deaths of the director Chang Kai, which was an incredible sorrow.
But on the other hand, a dozen days may be a such a long period that
gave a lifelong memory to the foreign couple experiencing both fear and hope
for the newborn.
Although we cannot judge the duration of time for you and control
the situation either, we can focus on what is happening right now and meet your
medical needs only with the purpose of sparing more from miseries.
The President and HR of the Group expressed sincere gratitude to MSH
in the Moments and e-mail: