There
is always an encouraging expectation in MSH's pharmacy direct-payment team that
no matter how serious the epidemic situation is MSH will go all out to deliver
care and medicine to its customers.
Delivery of Medicines to People
Returning from Wuhan
After
a self-imposed quarantine for a period of 14 days, customer A, with no symptom
of respiratory disease, who takes some prescription drug for hypertension all
year round and has returned from Wuhan, Hubei to Chongqing, was still declined
politely when making an appointment to see a doctor of a clinic nearby for
“high risk of clinical reception”.
With
grievances, he called MSH which mediated between him and the clinic and urged
the clinic to provide a more appropriate solution. Then, MSH called him back
and sincerely explained the reason for the inconvenience in clinical reception.
In addition, MSH made an evaluation based on the customer's medical records in
the computer and arranged the delivery of medicine in time.
Delivery of Medicines to People
Stranded in Yunnan
Also
affected by the epidemic, customer B, who had few medicines left to take, was
stranded in Yunnan. All his families failed to find the medicine he needed
after trying to shop from local pharmacies or online.
On
learning that, the customer service staffs of MSH contacted colleagues of the
medical department and got the information about the customer's medication and
prescription quickly and made medicine dispensing in an urgent manner. Within
just two hours, the medicine was ready and given to the deliveryman.
The
customer received not only medicines from thousands of miles away, but also
assurance from MSH.
Quick Delivery of Medicines to
People with Chronic Disease
Customer
C sent a detailed email to thank MSH for its “user-friendly” and “efficient”
services, etc.
Suffering
from 4 chronic diseases including hypertension and diabetes, he has been using
the direct-payment service of MSH pharmacy for 6 years. One day in the evening,
he suddenly found that he had used up the medicine at home and would go on a
business trip the next day at noon, so he had no choice but to resort to MSH to
assist in urgent dispensing.
On
learning that, MSH immediately contacted the pharmacy staff to prepare more
than ten kinds of medicines efficiently and arranged a specially-assigned
person to send the medicines properly to the customer before his flight.
Search of Good Medicines for
People with Difficult Miscellaneous Diseases
Compared
with the above three cases, customer D's situation is more complex, showing
MSH's good comprehensive service capability.
He
suffered from a variety of diseases before purchasing our insurance, and was
diagnosed as Cryptococcus neoformans pneumonia. The disease is dangerous,
mainly attacking the lung and central nervous system and other important
organs.
As
his condition aggravated, the doctor suggested adjusting the drugs for
treatment, but the specific medicines needed were hard to find in the market.
In
view of this complex situation, MSH responded to it one by one. Firstly, a
temporary compassionate scheme was adopted to ensure the timely treatment of
the customer. Then, MSH tried its best to find the medicines to address the
customer's worries about medication. In addition, MSH reminded the customer to
go to the outpatient clinic for regular review to ensure the medication safety.
Regardless
of time and hardship, there are always true and heartwarming stories one after
another.
What the
epidemic has done is cruel, but what the people has done is touching. As
Russia's novelist Tolstoy once said, “Disease
does not separate people. Instead, it provides an opportunity for human's love.”
At
present, all countries in the world are mobilizing all resources to bring
people unlimited confidence and courage to fight against the epidemic.
Meanwhile, MSH is also working tirelessly, dedicating itself to ensuring
customers’ medicine safety and quality.
“Your
relief, our goal” is always what we pursue.