Heart to “Heart” | We must win in the relay race against the Death!

Back to list 2019-03-11 15:05:11

One week before the Spring Festival of 2019, a cold current hit the capital Beijing and the incidence of cardiovascular and cerebrovascular diseases sharply increased. At noon on Feb. 9, General Practitioner Gary from MSH medical network gave Mr. S a checkup and found that he had persistent chest distress and shortness of breath, dyspnea, with great risk of cardiopulmonary emergency. Consequently, Dr. Gary immediately connected with Dr. Wu from MSH medical team in hope of making arrangements for Mr. S, as soon as possible to go to a cardiac hospital for comprehensive evaluation and emergency treatment. When Dr. Wu acknowledged Mr. S’s emergency, combining with the MSH doctor database, he rapidly made an appointment with an authoritative expert at a top cardiovascular hospital in Beijing – Beijing Anzhen Hospital.

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To better understanding the stakes, we interviewed Dr. Wu. Basically, many cardiac diseases did not present chest pain, but chest distress, shortness of breath, general weakness and other “atypical” symptoms. Although Mr. S did not present left chest pain, he had significant chest distress, shortness of breath, general weakness and pale complexion and heart ultrasonography showed very low cardiac ejection, which suggested a myocardial and heart failure. Delay for a moment could result in myocardial ischemia and necrosis, even sudden cardiac arrest and other serious outcomes.

MSH medical team was busy in preparing after getting the news. At 07:30 a.m. on the next day, MSH hospital representative Ena arrived at Beijing Anzhen Hospital early in the morning to handle the procedures related to special outpatients. When Mr. S arrived at hospital at 8:00 a.m., he received a cardiac checkup and evaluation immediately. Meanwhile, they communicated with the hospital to take rush measures to issue examination report in the afternoon on current date. As expected, a series of indicators on the report result showed that Mr. S’s heart was at failure status, requiring immediate hospitalization in the Cardiac Care Unit (CCU) to receive 24-hour monitoring and emergency treatment provided by cardiology specialty.

As it was the peak season for cardiovascular and cerebrovascular disease and the CCU was overcrowded, even the aisle was full of extra beds. But delay of treatment could lead to the most serious outcome. MSH could never let this happen, every member of MSH medical team split up to coordinate with Peking Union Medical College Hospital, China-Japan Friendship Hospital, Beijing Friendship Hospital, Chaoyang Hospital, Fuwai Hospital, Xuanwu Hospital and other direct billing medical network hospitals for CCU beds, but all of these efforts failed. In this case, Mr. S may have had to be admitted by emergency and waited for CCU bed.

Although the MSH medical team was worried, they never gave up and spotted a bright prospect when they became stuck in a blind alley. Unexpectedly, one of the largest hospitals – Peking University International Hospital, connected with MSH in two hours and told them that a CCU bed was available for admission immediately! MSH arranged an ambulance at once after obtaining Mr. S’s consent, who was accompanied by hospital representative Ena to Peking University International Hospital located in Changping District about 30 km away.

It was already 4:30 p.m. upon arriving at the hospital, thanks to colleagues of MSH medical team who began the pre-authorization procedure and related advance work on insurance benefits confirmation, Ena, the hospital representative handled the admission related procedure for the patient. Mr. S was received by CCU at once to complete examinations and coronary angiography was arranged on the next day based on his disease condition. 

All work at the hospital had proceeded in order through the arrangements made by MSH. However, Mr. S had to face his situation without the support of any nearby family or friends. As he lived alone in Beijing and now he lay on CCU bed alone with lines connected all over his body. Watching numbers on these devices bouncing mechanically and being surrounded by language that he did not understand, the mobile phone was his only mean to communicate with the outside world. MSH hospital representative Ena fully understood Mr. S’s feeling, but she knew that visitors are not allowed in the CCU, she still waited outside the door and listened to Mr. S’s helplessness by phone, responded to his worries and translated detailed schedules and cautions for the surgery next day. Meanwhile Ena repeatedly ensured that nurses to pay close attention to him.

In the early morning on the next day, Mr. S’s surgery went smoothly. He sent a group photo after his successful operation to Ena to inform her of his safety the minute he came out of the Catheter Room. He sincerely praised the nurse’s kindly care and professional treatment and expressed sincere appreciation to MSH.

At the moment, MSHers in Beijing office all cheered from their hearts. They treated patients as their own family and sought all feasible protocols to help Mr. S in his race against death, finally winning hope for life. For a period of recuperation, MSH recommended cardiac rehabilitation medical institute for Mr. S to help him recover soon.

It’s significant for every MSHer to make effort and contribution to save value of life at the most extent. Although their jobs are ordinary, they spare no pains, stick to professional service concept of high standard and high requirement, care customer in person, respect customer’s expectation by their practical action and put into practice.

*Names involved in the paper were alias for privacy protection

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